Frequently Asked Questions - Popplers Music

Do you offer an Approval policy?

Popplers Music offers a 20 Day Approval policy on many items on our website. If these items are selected as being on Approval, they will not be charged to your account until after the allotted time.
A copy of the Approval invoice must accompany all returns and all items must be returned in resalable condition. All shipping costs are payable by the customer even if a full or partial return is made on the Approval items.
Approval items that include a CD are not returnable if the CD has been opened and/or used in any way.

Can I charge using a Purchase order?

Customers may charge with a purchase order on our website, but only if it is applied to a School or Church account. When purchasing using a Personal account, credit card payment is required. We accept Visa, Mastercard, American Express, and Discover.

Can I have one Billing address and a different Shipping address?

It is possible to ship your items to an address that is different than the billing address, but please always include a name in the “Attention” line. When using a credit card for payment, please make sure that the billing address matches the billing address you have given your credit card company.

What is the difference between an FP CD, a Listen CD and a P/A CD?

An FP CD (or Full Performance CD) and a Listen CD (Listening CD) are recordings of an actual performance with singing and dialogue. A P/A CD (or Performance/Accompaniment CD) includes the full performance on the first half of the CD and then just the accompaniment or orchestration on the second half.

What is the difference between Hard Copy and Digital?

A Hard Copy is a physical product such as a book or CD. When purchasing a Digital product, Popplers’ website will provide a link to a PDF or audio file for immediate download by the customer. This link will also be emailed in the order confirmation.

What do I do if my order is damaged or defective?

Please inspect your order upon receiving it. If material is defective, we will ship a replacement as soon as possible. Report defective items within 15 days of receipt so we can make prompt replacements. If materials are damaged, report the issue by calling Popplers at 1-800-437-1755. Please retain all packaging materials and product; also take pictures to document the damage.

What is your Return Policy?

If you are unsatisfied with any part of your purchase, you may return any or all items in clean, resaleable condition within 45 days of purchase. A copy of the invoice should be enclosed to ensure a refund for returned products.
Digital products are not returnable.

Still having problems?

Please call 1-800-437-1755 or email sales@popplersmusic.com for one-on-one support. We’re here to help!